Reviews

Frank Innes Estate Agents has 86 reviews

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  • Valued Customer 20-Apr-2017
    Service Rating
    -

    improving estate agents who take on board constructive customer feedback

    this is for the past 2 years service when they were not very good. However i have noticed an improvement over the last year so i am sure if i do this review next year, they will get another star.

  • Verified Customer 19-Apr-2017
    Service Rating
    +

    My service feedback with Sales

    Overall good, efficient service, addressing all queries, managing expectations.

  • Valued Customer 08-Apr-2017
    Service Rating
    +

    Beeston branch staff were helpful and friendly

    The branch staff were really good, very helpful and friendly however the communications I received from the centralised countrywide branch were impersonal and unfriendly. They sent me an email congratulating me on my completion when I hadn't even signed.

    12-Apr-2017 12-Apr-2017

    Thank you very much for taking the time to leave us this feedback. I'm glad that the overall service from the branch was good. I am sorry for the mistake with the email sent from the centralised team, I will make sure your feedback is shared with the team. Many thanks!<br/>

  • Verified Customer 08-Apr-2017
    Service Rating
    + +

    Welcoming, responsive and professional

    The staff in the Nottingham office are very friendly, professional, efficient and welcoming. They listen well and respond promptly to requests.

  • Valued Customer 08-Apr-2017
    Service Rating
    + +

    Professional, efficient, faultless

    Great feedback throughout the marketing process, consistent viewings, really happy with Frank Innes. Big thanks to Nicole for her efforts.

    12-Apr-2017 12-Apr-2017

    Thank you for taking the time to leave us this excellent review, it's great to see that the Frank Innes team in Mansfield were once again able to provide their proven, 5 star service! I will pass on your lovely feedback to Nicole and the rest of the team, many thanks!<br/>

  • Verified Customer 08-Apr-2017
    Service Rating
    +

    Effective

    Almost always get me suitable tenants.

  • Julie Lockley, Long Eaton 06-Apr-2017
    Service Rating
    + +

    Friendly efficient and always kept me upsated

    I was kept advised at all stages of my sale of anything that came up ... staff always friendly and helpful ... would recommend

    07-Apr-2017 07-Apr-2017

    Thanks for the wonderful, 5 star review! It's greatto see that you were able to take advantage of the straightforward anddedicated approach to estate agency shown time and again by our Frank Innes team in Long Eaton. Many thanks!<br/>

  • Valued Customer 06-Apr-2017
    Service Rating
    -

    My service feedback with Lettings

    Every month I have to contact the agent because I have been charged for services that I haven't received. £160 is still outstanding. There seems to be a break in communication between the agent and the accounts department. I pay for the top package but I'm unsure what they actually manage ....

  • Valued Customer 25-Mar-2017
    Service Rating
    - -

    Terrible service

    I can honestly say that I will never use Frank Innes again. I did all of the chasing, you constantly used old email addresses, didn't follow anything up with me, I had to chase you guys to get things done, you lost my house ket=ys and had to get the locks changed, I passed between numerous members of...

    27-Mar-2017 27-Mar-2017

    Thank you for taking the time to leave this feedback. I'm very sorry to hear that your experience was not a positive one and that you felt the actions of the team delayed the sale of your house. I would like to the opportunity to look into this for you, so should you wish to go through this in more...

  • Verified Customer 23-Mar-2017
    Service Rating
    -

    Not what it was!

    Since Frank Innes has become part of countrywide there has been a definite drop in the level of service. Responses are slow.