Reviews

Frank Innes Estate Agents has 85 reviews

  • Valued Customer, Beeston 21-Sep-2017
    Customer Experience

    Avoid at all costs!!!!!

    The worse estate agen i have ever dealt with. They repeatedly lie and the service is very poor. Calls are never returned and generally no one know what they are doing. Avoid at all costs!!

    Customer Relations Team 22-Sep-2017

    Thank you for taking the time to leave us your feedback about the experience you received. I was sorry to read that this was the case. We do take feedback such as yours seriously to help us improve our service going forwards. If you would like to provide further feedback please feel free to e-mail me at review@countrywide.co.uk. Kind regards, Scott.

  • Valued Customer 21-Sep-2017
    Customer Experience

    My service feedback with Sales

    We didn't receive quite the level of service we expected. Phone calls were not always returned and errors were made in important emails, which took too long to correct.

    Customer Relations Team 21-Sep-2017

    I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Many thanks, Sarah

  • Valued Customer 18-Sep-2017
    Customer Experience

    Libby and the team gave us an excellent service

    They did things for us extreamly well and we had every confidence in them

    Customer Relations Team 19-Sep-2017

    Brilliant to hear that Libby and the team in Frank Innes, Chesterfield, provided a 5* service and that you had confidence in their expertise throughout. Kind regards and thank you for this brilliant review! Scott

  • P Francis, Arnold 16-Sep-2017
    Customer Experience

    My service feedback with Sales

    Staff very pleasant. Initially communication could have been better in relaying feedback from viewers and keeping me updated on progress. After mentioning this to them that a short text or email just to let me know things were progressing or they were having difficulty contacting the viewers to get feedback would be appreciated, they did put this into practice. Overall pleased with service.

    Customer Relations Team 16-Sep-2017

    I am sorry the initial stage of your property sell was below standard, I am however, pleased to read that the team took on board your feedback. I would like to thank you for taking the time to leave this review. My best wishes on behalf of the team, Sarah

  • 15-Sep-2017
    Customer Experience

    Poor especially using countrywide solictors

    Poor

    Customer Relations Team 15-Sep-2017

    Thank you for taking the time to provide us with feedback. If you would like to provide us with further details of your experience please contact us using review@countrywide.co.uk. Kind regards, Scott.

  • Valued Customer 14-Sep-2017
    Customer Experience

    My service feedback with Lettings

    Customer service is excellent. I am impressed with staff making contact to ensure I'm aware of the ever changing regulations surround private rentals.

    Customer Care 15-Sep-2017

    Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service and 5* communication that we always aim to provide to all of our customers.Many thanks again for leaving this feedback.

  • Phil H., Long Eaton 13-Sep-2017
    Customer Experience

    Helpful service.

    Helpful. Took on the burden of organising buyers visits to house and showing them around. Dealt with surveyors etc.

    Customer Relations Team 14-Sep-2017

    Thank you Phil for the kind review of Frank Innes in Long Eaton. I am glad to read that you found the team helpful and that they helped with arranging viewers and surveyors. If you would like to provide us with any feedback as to how we could have gained that elusive 5* please e-mail us at review@countrywide.co.uk, Kind regards, Scott.

  • Valued Customer 13-Sep-2017
    Customer Experience

    My service feedback with Sales

    Very efficient service 👍

    Customer Relations Team 14-Sep-2017

    Thank you for this wonderful 5* review of the Frank Innes office in Arnold. Kind regards, Scott

  • Valued Customer 12-Sep-2017
    Customer Experience

    quick and fuss free

    they sold my house very quickly and with little fuss, helped out with matters that pushed through the sale ! just dont use countrywide solicitors , they are rubbish

    Customer Relations Team 14-Sep-2017

    Fantastic to see another 5* review for Frank Inness in Coalville! It was great to read that your house sold quickly with little fuss and that they helped with the sales progression. Thank you, Scott

  • ZIba, DERBY, U.K 08-Sep-2017
    Customer Experience

    My service feedback with Sales

    yes

    Customer Relations Team 08-Sep-2017

    Thank you for the five star review.