Reviews

Frank Innes Estate Agents has 60 reviews

  • Valued Customer 20-Jul-2017
    Customer Experience

    My service feedback with Lettings

    Good customer service, friendly agents but professional

  • Valued Customer 20-Jul-2017
    Customer Experience

    My service feedback with Sales

    Had to do own viewings at weekends. Despite having several viewings only had feedback twice..

    Customer Relations Team 22-Jul-2017

    Hello, Thank you for taking the time to leave us this feedback, I am sorry to read that the service we provided you was not up to the standard you had expected. If you would like to go into further detail about your concerns then please email me at review@countrywide.co.uk

  • 20-Jul-2017
    Customer Experience

    My service feedback with Sales

    Frank innes was great during the sell of the house. As soon as we accepted the offer we heard hardly anything which led us to keep ringing to find out what was happening.

    Customer Relations Team 22-Jul-2017

    Thank you for taking the time to leave us this feedback. I am sorry to hear that during the sales progression of your property that we could have been in more frequent contact. This feedback will be passed to the branch's Regional Performance Director for monitoring. Kind regards.

  • Valued Customer 20-Jul-2017
    Customer Experience

    My service feedback with Sales

    Process of getting an offer on the housecwas very good- we had an open day and property sold on the day. After this point it was hard to get through on the phone however which could be frustrating. However customer service when I got through was good.

    Customer Relations Team 21-Jul-2017

    Its great to see that you have been happy overall with the service delivered by or Frank Innes branch. I am sorry to read that there was a small issue around being able to get in contact in branch but I would like to assure you I will pass this feedback to the relevant Retail Performance Director for further review. Kind regards.

  • 18-Jul-2017
    Customer Experience

    My service feedback with Sales

    top class service, impressed with how team Frank Innes Derby dealt with the sale.

    Customer Relations Team 21-Jul-2017

    Frank Innes in Derby always aim to deliver a top class service and it's great to see that you experienced this. Proven and demonstrated by your 5* review! Many thanks,

  • 14-Jul-2017
    Customer Experience

    seemed to be trying hard, estimate of selling price way too high

    asked me how I wished to be contacted, I replied tx or email. kept phoning me .... hello Mr Bowen, how are you today ( actually quite poorly waiting for major surgery on my back ) very annoying , especially when driving ,

    Customer Relations Team 14-Jul-2017

    Hello There, I am sorry to hear that this was your experience, thank you so much for the feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk

  • Valued Customer 13-Jul-2017
    Customer Experience

    Excellent service

    Am so please with the way they deal with the sale of my property when I thought everything was going to fall through they react and put it back on the market and got it sold should say in days . I would recommend them to all who are selling their home. M

    Customer Relations Team 13-Jul-2017

    Thank you for the great review and recommendation! However if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks.

  • 11-Jul-2017
    Customer Experience

    My service feedback with Sales

    We have a long association with Frank Innes and use their services for sales and lettings. Staff members are always helpful and polite and report back as promised aiding the process along the way in a very satisfactory manner. We hope to continue with our association for many years to come.

    Customer Relations Team 11-Jul-2017

    Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Frank Innes in the Derby branch.

  • Charlotte Fegan, Mansfield 08-Jul-2017
    Customer Experience

    My service feedback with Sales

    Danielle was very good at keeping me informed throughout the whole process!

    Customer Relations Team 08-Jul-2017

    Thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by Danielle and the Frank Innes team in Mansfield.

  • 07-Jul-2017
    Customer Experience

    Fantastic service.

    Everyone at the office were helpful and friendly. They pushed the sale through quickly. Fantastic service. I will recommend to everyone thinking of selling.

    Customer Relations Team 08-Jul-2017

    Thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Frank Innes team in Burton-upon-Trent and that your sale progressed quickly!