The Information Officer (Frank Innes)
Countrywide House, 88-103 Caldecotte Lake Drive,
Caldecotte, Milton Keynes,
Buckinghamshire, MK7 8JT
Your privacy is important and we believe that it should be protected. This policy tells you how we will use the information you provide to the Frank Innes website and how you can have control over this. By using the Frank Innes website and its essential services, you are agreeing to the policy so please read it carefully.
In most circumstances the information collected about you will be used for the following:
'We' are Countrywide Estate Agents. Registered in England No. 789476. Registered Office: Countrywide House, 88-103 Caldecotte Lake Drive, Caldecotte, Milton Keynes, Buckinghamshire, MK7 8JT (“Countrywide”).
Frank Innes is owned by Countrywide. Countrywide is widely acknowledged as the leading provider of all services relating to residential property in the UK including Estate Agency, Mortgage and related Financial Services, Lettings, Conveyancing and Surveying. For more information read more about us.
When you signup with the Frank Innes website or opt to utilise any of the services offered on the site you will be asked to disclose some personal information. This could include your name, email address, telephone number and nature of your enquiry.
In addition to this we also reserve the right to record information concerning how you use this site. This could include making a note of the pages you view, the property searches you conduct, the services you use and the agents you contact.
The information we collect will be used to enhance our offering in order to provide you with a more personalised and effective experience. We may contact you from time to time to inform you of important developments with regard to the Frank Innes website. Additionally we may also contact you to let you know about any services or promotions we think may be of interest to you.
You have a right to access the information that we hold about you. From time to time our calls may be recorded for training and quality purposes. To obtain a copy of this information, contact Countrywide at the address above.
If you wish to contact us about any of the services offered via the Frank Innes website you will be asked to complete a short form. Your information will then be sent to the appropriate agent or division you wish to contact. If your enquiry relates to a specific property, the agent will be sent a code to notify them of the particular property you are interested in.
By signing up with the Frank Innes website we will be able to enhance the service we offer you. Once signed in you will be able to save your favourite properties, store property search criteria, update your personal details and change your password.
We reserve the right to retain access to the personal information we have gathered from you. If you have provided the relevant consent, we may from time to time choose to pass your information on to third parties outside of the Countrywide Group.
If you subsequently change your mind about being contacted by these third parties please contact Countrywide at the address above or sign into your My Account page to change your preferences.
At the Frank Innes website we adhere to robust security procedures. Countrywide, and therefore the Frank Innes website is registered under the Data Protection Act 1998. As such, we follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it.
The information you provide to us is kept in a secure data warehouse with restricted access. We also use a number of measures to ensure electronic access is protected and our systems can’t be exploited. When working with third parties we insist they have secure measures in place to protect your information.
Use of the personal information collected from you is restricted to our employees and appropriate third party employees. Employees will only use this information if they need it to perform a specific and relevant task.
We retain your personal details for as long as is required by the relevant law.